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Refund Policy

Last updated: 22-10-2026

All package purchases are final and non-refundable, except in the valid conditions below.

Valid refund conditions

1. Service outage: Notulen AI is completely unavailable for more than 48 consecutive hours and no workaround is provided.
2. Double charge: you were charged twice for the same invoice.
3. Balance not credited: your minute balance is not added within 24 hours after a successful, verified payment.

Reasons such as "chose the wrong package" or "no longer need it" are not eligible.

How to claim

• Submit within 3 calendar days of the incident to info@axometrix.com.
• Include your WhatsApp number, order/invoice ID, and supporting evidence (screenshots).

Process

• Investigation: up to 2 business days.
• We may first offer non-cash compensation (bonus minutes). If you decline, we refund the money.
• Refunds are returned to the original payment method within 3–5 business days (e-wallet/QRIS usually faster; cards up to 7–14 business days depending on the bank). Payment gateway fees may not be refundable.